Wage: £8.62 per hour, weekly wage £336.18. Annual salary £17,481.36
Ref:
Expiry: 06/04/2025
Your Role will involve:
Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Client and candidate engagement via all communication channels
Assist with the compliance and referral process where required, and ensuring all relevant information up to date
Supporting the Account Manager when directed or in his/her absence
Dealing with account enquiries/record keeping on companies CRM systems
DUTIES
Your Role will involve:
Answering incoming calls to Arch Finance
Helping manage the Arch Finance mailboxes (Outlook)
Client and candidate engagement via all communication channels
Assist with the compliance and referral process where required, and ensuring all relevant information up to date
Supporting the Account Manager when directed or in his/her absence
Dealing with account enquiries/record keeping on companies CRM systems
WORKING HOURS PER WEEK
39hrs per week. 8.30am – 5pm 0.5hr lunch Finish 3.30pm on a Friday
REQUIRED SKILLS
Communication Skills: Ability to effectively communicate both verbally and in writing, whether it's drafting emails, answering phone calls, or interacting with colleagues and clients.
Organizational Skills: Capability to manage tasks efficiently, prioritize workloads, and maintain accurate records. This includes scheduling appointments, managing calendars, and filing documents.
Time Management: Skill to manage time effectively, meet deadlines, and balance multiple responsibilities simultaneously.
Attention to Detail: Ability to maintain accuracy in data entry, document preparation, and record-keeping to ensure error-free work.
Customer Service: Understanding of providing excellent customer service, whether it's assisting clients, handling inquiries, or resolving issues in a professional manner.
IT Skills: Proficiency in basic computer skills, including word processing, spreadsheets, email, and internet research. Familiarity with office software such as Microsoft Office Suite is often required.
Adaptability: Ability to adapt to changes in tasks, priorities, or procedures within a dynamic business environment.
Teamwork: Capability to collaborate effectively with colleagues, contribute to team projects, and support team goals.
Professionalism: Understanding of workplace etiquette, confidentiality, and ethical conduct, including maintaining discretion with sensitive information.
Learning Agility: Eagerness to learn and develop new skills, whether through formal training, on-the-job experience, or self-directed learning initiatives.
REQUIRED QUALITIES
Approachable/Engaging personality
Team Player
Outgoing
Drive and Enthusiasm
Passion for delivery and success
REQUIRED QUALIFICATIONS
Maths and English qualifications are essential.
NUMBER OF VACANCIES
1
EXPECTED DURATION
Up to 15 months
FUTURE PROSPECTS
It is the intention of Arch Finance, that this role is not limited to the apprenticeship period and that should the apprentice meet expectations they would potentially be offered an ongoing position subject to a review.
