BUSINESS SUPPORT APPRENTICE
This is a fantastic opportunity for young, energetic individuals who are looking to kick-start their career in customer service and sales! As a Customer Service Apprentice, you’ll join a vibrant, fun team where no two days are the same. You’ll develop valuable skills, learn about business operations, and be a key part of a dynamic environment. If you're passionate about people, have a love for learning, and want to gain real-world experience while having fun, this role is for you!
Interactions and Collaboration:
You’ll be working with an awesome team that’s supportive, collaborative, and fun! You’ll interact with people across different departments, learning from experienced professionals and adding your own energy to the workplace.
How This Role Fits Within the Organization:
This apprenticeship is a great starting point for anyone looking to build a career in customer service, sales, or business operations. You’ll be an integral part of the team, and your contributions will directly impact the success of the business. Plus, it’s a great way to start learning about the real-world workings of a business while having fun along the way!
Why You'll Love It Here:
If you're a young person looking to dive into a role that’s both fun and challenging, with plenty of opportunities to learn and grow, this is the job for you! We’re all about supporting each other, learning together, and making work an exciting place to be. Bring your energy, your creativity, and your passion – we can’t wait to see what you’ll bring to the team!
This is your chance to start something amazing with a role that’s as fun as it is rewarding – apply today!
DUTIES
Key Responsibilities:
• Evaluating Phones: Get hands-on experience by helping assess customer queries related to phones and providing solutions that keep customers happy.
• Sales Skills: Grow your phone-based sales skills, engaging with customers, and offering them the best products to suit their needs.
• Customer Enquiries: Be the go-to person for customer inquiries, handling them with enthusiasm and professionalism to ensure every customer feels valued.
• Email Management: Manage and respond to emails, making sure every query is answered quickly and efficiently.
• Stakeholder Relations: Build relationships with stakeholders across the company and beyond, learning the ins and outs of professional communication.
• Profit Margin Forecasting: Assist with forecasting profit margins and get a real look at the financial side of a business.
• Reports & Forecasting: Learn how to create and interpret reports to forecast trends, helping the business make smarter decisions.
• Business Operations: Discover how a small business runs, from day-to-day operations to long-term strategy.
• Change Management: Learn how businesses adapt to change and how you can be part of that process in a fun and engaging way!
WORKING HOURS PER WEEK
40 hours per week, 10am-6:30pm, 30mins unpaid lunch 1 day each month – college attendance
REQUIRED SKILLS
Required Skills & Qualifications:
• Friendly and confident phone manner, with a desire to help others.
• Basic math and Excel skills (don't worry, you’ll learn everything you need!).
• A passion for learning new things and adapting to different situations.
• Strong problem-solving skills with a can-do attitude.
• Team-player mentality with a knack for making things happen.
• Enthusiasm to develop a career in customer service, sales, and business operations.
REQUIRED QUALITIES
We’re looking for a people-person, someone who is happy to work as a team or on their solo-projects. You’ve got to have some gumption, because the sales industry isn’t for the weak-hearted, but we’ll be with you every step of the way. Ignoring any qualifications and pieces of paper – you’ve got to want to be here, with passion and personality, I’m sure you’ll fit right in!
REQUIRED QUALIFICATIONS
Maths and English GCSE’s at grade 4/C or above
NUMBER OF VACANCIES
1
FUTURE PROSPECTS
Training & Development:
This role isn’t just a job – it’s a chance to learn and grow! You’ll be working towards a Level 3 Customer Service qualification, with plenty of on-the-job training and mentoring. Plus, you’ll gain insights into various aspects of business operations, from sales to forecasting, and get hands-on experience that will set you up for success in the future.