Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team members and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Work both independently and within the practice team to promote a patient orientated delivery of health care services.
To maintain a computerised medical database
To have working knowledge of the telephone system, during and out of hours
To be able to undertake all reception duties as necessary
To handle in-person/telephone requests for results and book appointments with the clinician to discuss results or inform them of abnormalities ONLY in accordance with the practice policy
Register new or temporary patients, assisting where necessary, with the completion of forms To process registration links
To process patients change of address
WORKING HOURS PER WEEK
Tuesday, Wednesday and Thursday 08:00 – 18:00 (30 mins paid lunch break)
REQUIRED SKILLS
• Knowledge of computer systems i.e. outlook, excel, word and PowerPoint.
REQUIRED QUALITIES
• Good communication
• Good Telephone manner
• Able to manage own work load
• Pleasant & Polite
• Respectful
• Open & Honest
• Eagerness to learn new skills in line with apprenticeship framework
• Presentable as Smart & Professional
REQUIRED QUALIFICATIONS
GCSEs Grade 4 and above English and Maths or equivalent
