• Enter customer contact data onto the business document control system and administer cancellations and on hold data.
• Deposit payment confirmation to contracts being processed through the building surveyors.
• Obtain finance approval confirmation prior to contracts being processed to building surveyors.
• Administer variations to customers finance applications as and when contract variations arise.
• Assist with building control queries and gather the relevant information.
• Assist with planning submissions and planning fee payment on required projects.
• General admin duties including scanning and photocopying.
• Support with submitting designated project plans to Building Control.
• Support with the process of structural calculation application requests for the relevant projects.
• Liaise with builders to collate photo evidence and checklists for new build living spaces and ensure these are filed digitally.
• To deal with trade personnel, both employed trade and sub-contractor trade queries and to develop excellent working relationships with external and internal stakeholders including customers and subcontractors.
• To respond to email and telephone communication in a timely and efficient manner and to provide regular communication with customers to ensure they are provided with high quality service.
• To be responsible for the escalation of complex customer service/installation queries to the Project Manager.
• To obtain and evaluate all relevant information to handle product and service enquiries in accordance with the company guidelines.
• To maintain and update any relevant spreadsheets of information.
• To produce timely and accurate reports as requested.
• To undertake general scanning and filing duties.
• To be responsible for accepting contracts from Surveyors, including post survey briefings.
WORKING HOURS PER WEEK
37.5 hours per week - Hours would be 8:30-17 Mon-Fri with college hours agreed with manager.
REQUIRED SKILLS
• The ability to develop skills and knowledge in a commercial admin role within the home improvement industry.
• Attention to details and the ability to notice errors is a must.
• Excellent IT Literacy (Excel/Outlook/Word), working at an intermediate to a high standard is essential.
• Excellent organisational skills.
• A highly competent individual, with excellent efficiency in handling administrative tasks.
• A good communicator with the ability to demonstrate excellent written and verbal communication skills, and able to apply a calm and professional manner.
• Excellent numeracy skills.
• The ability to develop knowledge to understand plans and drawings.
• A positive “can do” attitude with the ability to work under pressure and meet deadlines.
• The ability to demonstrate effective time management and prioritise tasks.
• Good customer service skills with the ability to apply a calm and polite approach when dealing with dissatisfied customers.
• Excellent attention to detail, with the ability to work in an organised and methodical manner.
• Excellent problem-solving skills with the ability to analyse the problem and provide a mutually beneficial solution.
• A highly motivated individual with a can-do approach to work and the ability to meet deadlines.
• Good listening skills.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• The ability to successfully follow processes and deliver measurable results.
REQUIRED QUALITIES
• Communication skills
• IT skills
• Attention to detail.
• Organisation skills
• Customer care skills
• Problem solving skills.
• Presentation skills
• Administrative skills
• Number skills.
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
REQUIRED QUALIFICATIONS
GCSE or equivalent English (Grade 5) essential
GCSE or equivalent Maths (Grade 5) essential
NUMBER OF VACANCIES
1
EXPECTED DURATION
15 - 18 months
FUTURE PROSPECTS
To develop to a full-time admin role with the opportunity to continue to progress in business admin qualifications
