Wage: £4.50 Per Hour - However would consider more for the right candidate
Ref:
Expiry: 31/01/2021
The role would see the successful candidate join the Technical Support Team at an exciting time in String’s lifetime. As we evolve, we are placing an ever-increasing emphasis on the quality of our clients’ experiences with us, at every stage of their engagement.
Reporting to the Help Desk Team Leader; the candidate will play a crucial role in delivering a first-class experience to our clients. A typical day will see them interacting with clients, colleagues, and vendors such as Microsoft.
We are looking for a candidate that will contribute to the team they are joining, bringing their own personality, skills and world view. In return, the candidate will be presented with the opportunity for rapid personal and professional growth.
The role will see the successful candidate gain immediate hands-on experience with the latest generation of Cloud technologies, such as Microsoft Azure and Microsoft 365; as well as the more traditional physical server and desktop technologies.
What does the future look like? It’s up to the candidate. The right person will be presented with the opportunity to shape and develop their career path, progressing to consultant, and then on to Cloud Architect.
DUTIES
Preparation of new equipment for installation
Repair of faulty equipment
Customer Service
Supplier and Customer Liaison
Adopting and applying a ‘hands on’ problem solving approach
Take ownership of issues assigned to you and manage them through to resolution.
Supervised Help Desk support
WORKING HOURS PER WEEK
Monday to Friday 9 – 5.30 in the first instance (37.5 hours per week) 45 minutes lunch (unpaid)
REQUIRED SKILLS
Strong communications skills
An aptitude for attention to detail
An aptitude for research
An aptitude for using their own initiative
Capacity to learn and retain information
Must be a team player
A can-do attitude
REQUIRED QUALITIES
Ambitious
Approachable
Committed
Tenacious
Reliable
Adaptable
Methodical.
Manual and mental dexterity
Capacity to learn and retain information.
Must be a team player.
REQUIRED QUALIFICATIONS
Grade A – C Maths & English (Functional Skills Level 2 is accepted). Applicants who do not have these qualifications will be offered the chance to sit our online assessment. However, may be required to take Functional Skills classes alongside the Apprenticeship.
IT/Microsoft related skills/accreditations
NUMBER OF VACANCIES
1
EXPECTED DURATION
18-24 Months
FUTURE PROSPECTS
Training will be provided for the suitable candidate on site or off site where necessary.
Possibility of progressing to Level 1 - 2 support related roles dependant on candidate’s aptitude, with the potential to move to a consulting or architecture role in the longer term.
