Training to Upskill People in Employment (UKSPF)
Are you employed or self-employed, live within Preston City Council boundaries and looking to enhance your leadership and management skills?
Maybe you are a Preston based SME looking to upskill your employers who are Preston City Council residents?
As part of UK Shared Prosperity Fund (UKSPF) and the levelling up agenda, Preston College is proud to announce we have been successful in a bid, to enable Preston City Council residents to access funded training opportunities and qualifications that will enhance skills development and career progression.
This funding, provided by Preston City Council, is designed to support individuals to succeed in education and work, and to support small businesses to meet the skill needs of Preston’s evolving economy.
Eligibility Criteria
Age: 19 years and above
Residency Eligibility
- Preston City Council residents working for an SME in Preston
- Preston City Council residents working for a national/international company in Preston
- Preston City Council residents working for any company outside Preston
Please note: Preston residents, Preston SMEs, Preston Employers means within the Preston City Council boundaries.
Qualifications
Offering a range of fully funded (FREE) qualifications and webinars in the following areas; team leading, leadership & management, managing change, project management, performance management and customer service.
ILM Award in Leadership & Team Skills – Level 2
Course dates (TBC): September 2024
Designed to help you boost your performance as a team player, you will gain the skills, knowledge and confidence to help you make the transition from working in a team to leading a team. On this course you will learn core leadership and team skills, gain awareness of your personal strengths and weaknesses, identify sources of stress in the workplace, its impact and sources of support, explore leadership styles and approaches and learn how to improve your team’s performance.
This course is ideal if you are already working as a team leader and you are looking to be more effective and confident in your role, or if you are aspiring to become a team leader in the future.
ILM Award in Leadership & Management – Level 3
Course dates (TBC): September 2024
Ideal if you are currently in a role with management responsibilities but have no formal training, and you are looking to enhance your existing skills, abilities and knowledge. On this course you will gain a range of management skills, learn how to put them into practice, build leadership capabilities and how to motivate and engage teams.
This course is particularly suited to practising team leaders seeking to move up to the next managerial level, as well as managers looking to lead people through organisational change, budget cuts or other management pressures.
ILM Award in Leadership & Management – Level 5
Course dates (TBC): September 2024
On this Level 5 Award qualification in Leadership and Management, you will develop a range of leadership and senior management skills to enable you to make a significant impact on your organisation’s performance. Key areas covered on this course include managing and implementing change in the workplace, developing and leading teams to achieve organisational goals and objectives, as well as exploring techniques for assessing your own leadership capability and performance.
This course is designed for project managers, department heads, and other practising middle managers looking to develop skills and experience, improve on leadership and management performance, and prepare for senior management responsibilities.
Customer Service Award – Level 1
Course dates: Wednesday 10 July & Wednesday 17 July 2024 (plus exam)
Exam date: Wed 24 July 2024
Times: 6.00pm – 9.00pm (Exam time TBC)
Customer service skills are often in high demand and can help you find work in almost any industry or job role, from a call centre to a hair salon to a bank. On this two day, Level 1 qualification, you will gain an introduction to the knowledge and skills essential for delivering exceptional customer service in a variety of industries. You will learn effective customer communication techniques, essential skills for handling customer enquiries, complaints and feedback, and explore the importance of teamwork and collaboration in delivering a positive customer experience.
This course is ideal if you are new to the field of customer service and you are looking to learn how to provide effective and reliable customer service or if you are seeking to enhance existing skills to advance in your current role.
Customer Service Award – Level 2
Course dates: September 2024
This Level 2 Award is designed to build upon the introduction acquired in Level 1, and further develop the skills essential to excel in customer service. You will gain a solid understanding of customer service policies and procedures, develop advanced communication skills to effectively deal with different types of customers, and enhance your problem-solving abilities to address complex customer enquiries and issues.
This course is ideal if you are looking to develop your customer service skills and enhance your career progression, with a range of customer service roles available including call centre agent, retail assistant, hospitality staff, administrative assistant and technical support specialist.
You may also be interested in….
Click here for a full list of FREE webinars
Creating your perfect selling pitch
Course dates: Wednesday 10 July 2024
Time: 12.30pm to 2pm
Duration: 1.5 hours
Selling products and services in today’s competitive markets can be challenging, this webinar will allow you to explore storytelling as a sales tool and allow you to develop the perfect elevator pitch to help increase your sales.
Developing high performing teams
Course dates: Wednesday 17 July 2024
Time: 12.30pm to 2pm
Duration: 1.5 hours
Creating high performance teams is essential in any organisation. This webinar will explore team dynamics, conflict management and performance management tools and techniques to support you with getting the best from your team.
Creating a culture of change
Course dates (TBC): September 2024
Time: 12.30pm to 2pm
Duration: 1.5 hours
To be able to effectively manage change in organisations is a key skill that is required in many roles. This interactive webinar will provide you with the foundation to build on your existing change management skills, offering an introduction to organisational change, exploring change management models, and techniques for overcoming resistance to change.
An insight into project management
Course dates (TBC): September 2024
Time: 12.30pm to 2pm
Duration: 1.5 hours
Exploring the fundamental principles of successful project management, this webinar will dive into the project life cycle giving you the knowledge to manage projects effectively with the workplace.
Breaking down communication barriers
Course dates (TBC): September 2024
Time: 12.30pm to 2pm
Duration: 1.5 hours
Effective Communication is a skill needed in any business environment. This online workshop will provide you with the skills necessary to break down any communication barriers within the workplace by exploring the communication cycle and common barriers
Get in Touch
If you would like to ask a question about the Preston College Business School or the Training to Upskill programmes, you can contact our team of advisors using the button below.
For more information about this project and your eligibility for funding options please call 01772 22 55 22 or email info@preston.ac.uk