PHARMACY DISPENSER
Main Tasks
• To provide a courteous, confidential and professional service to all pharmacy customers.
• To complete an accredited dispenser NVQ 2 training course, and any training required by the company to ensure a high degree of customer service.
• To ensure all prescriptions are dispensed accurately and in a timely manner.
• To maintain high standards of pharmacy appearance, through effective merchandising and housekeeping.
• To carry out dispensary administrative tasks, where applicable.
• To adhere to Pharmacy Standard Operating Procedures and policies, Health and Safety regulations and legal and ethical requirements affecting pharmacy.
• Actively provide healthy living advice at every opportunity.
• To work as part of a team, to develop the profitability of the pharmacy.
Specific Duties
Dispensary
• Check that receipt of prescriptions at the medicines counter has been correctly performed and verify stock availability on acceptance of prescription.
• Ensure the prescription is labelled, assembled and forwarded for checking, accurately and without undue delay, in accordance with all relevant Standard Operating Procedures.
• Identify and resolve any anomalies or problems with prescriptions.
• Identify correctly the customer / patient to receive the medication dispensed and counsel them on the use of their prescribed items, where appropriate.
• Ensure all relevant documentation is completed, including register entries and accurate endorsement of the prescription.
• Dispense items into compliance aids or monitored dosage systems, when appropriate.
• Co-ordinate the ordering, collection and delivery of repeat prescriptions, ensuring full records are maintained and patient consent has been given.
• NHS Smartcard – If you are an existing NHS Smartcard holder, you will be required to use it. If not, one will be provided to you.
Branch operations
• Where authorised, complete all end of day / month paperwork in a timely manner. This may include preparing prescriptions for submission to the PPD.
• Respond appropriately to customer needs, politely and efficiently, by asking appropriate questions, following the Standard Operating Procedures for Sale of Medicines and Supporting Self-care, recording advice on customers’ patient medication records (PMR) when applicable and taking appropriate action if a product is not available.
• Refer customers on to other healthcare professionals, including the pharmacist, following the Standard Operating Procedure for Sign-Posting and recording details on their PMR, where appropriate.
• Advise on healthy lifestyles, giving accurate up-to-date information, following the Standard Operating Procedure for Promotion of Healthy Lifestyles, recording advice on the customer’s PMR.
• Follow COSHH regulations at all times and be able to recognise and handle hazardous goods.
• Handle returned medicines, waste and rubbish appropriately, dealing with spillage and debris efficiently and appropriately.
• Carry out good housekeeping procedures regularly and effectively maintaining the appearance of the shop and other areas.
DUTIES
Main Tasks
• To provide a courteous, confidential and professional service to all pharmacy customers.
• To complete an accredited dispenser NVQ 2 training course, and any training required by the company to ensure a high degree of customer service.
• To ensure all prescriptions are dispensed accurately and in a timely manner.
• To maintain high standards of pharmacy appearance, through effective merchandising and housekeeping.
• To carry out dispensary administrative tasks, where applicable.
• To adhere to Pharmacy Standard Operating Procedures and policies, Health and Safety regulations and legal and ethical requirements affecting pharmacy.
• Actively provide healthy living advice at every opportunity.
• To work as part of a team, to develop the profitability of the pharmacy.
Specific Duties
Dispensary
• Check that receipt of prescriptions at the medicines counter has been correctly performed and verify stock availability on acceptance of prescription.
• Ensure the prescription is labelled, assembled and forwarded for checking, accurately and without undue delay, in accordance with all relevant Standard Operating Procedures.
• Identify and resolve any anomalies or problems with prescriptions.
• Identify correctly the customer / patient to receive the medication dispensed and counsel them on the use of their prescribed items, where appropriate.
• Ensure all relevant documentation is completed, including register entries and accurate endorsement of the prescription.
• Dispense items into compliance aids or monitored dosage systems, when appropriate.
• Co-ordinate the ordering, collection and delivery of repeat prescriptions, ensuring full records are maintained and patient consent has been given.
• NHS Smartcard – If you are an existing NHS Smartcard holder, you will be required to use it. If not, one will be provided to you.
Branch operations
• Where authorised, complete all end of day / month paperwork in a timely manner. This may include preparing prescriptions for submission to the PPD.
• Respond appropriately to customer needs, politely and efficiently, by asking appropriate questions, following the Standard Operating Procedures for Sale of Medicines and Supporting Self-care, recording advice on customers’ patient medication records (PMR) when applicable and taking appropriate action if a product is not available.
• Refer customers on to other healthcare professionals, including the pharmacist, following the Standard Operating Procedure for Sign-Posting and recording details on their PMR, where appropriate.
• Advise on healthy lifestyles, giving accurate up-to-date information, following the Standard Operating Procedure for Promotion of Healthy Lifestyles, recording advice on the customer’s PMR.
• Follow COSHH regulations at all times and be able to recognise and handle hazardous goods.
• Handle returned medicines, waste and rubbish appropriately, dealing with spillage and debris efficiently and appropriately.
• Carry out good housekeeping procedures regularly and effectively maintaining the appearance of the shop and other areas.
WORKING HOURS PER WEEK
37.5 hours per week - 9am-5:30pm Monday to Friday. 1 hr unpaid lunch daily
REQUIRED SKILLS
Confidence with computers
Communication skills
Team working skills
REQUIRED QUALITIES
Work under pressure
Excellent communication skills
Outgoing
Actively seek opportunity to develop self and apply knowledge
REQUIRED QUALIFICATIONS
GSCE English and Maths at grade 4/c or above
NUMBER OF VACANCIES
1
FUTURE PROSPECTS
Fulltime employment on successful completion of the apprenticeship, with a view to progress further with training