Preston College

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The College

Technical Services

Technical Services is responsible for all IT related infrastructure, services, security, advice, procurement, implementation and support across the College. We strive to deliver and support high quality IT services to meet the College's needs. Support is provided for both staff and students at two main sites - St. Vincent's Road and Park School - plus a number of outreach and community locations including Buckingham House, PNE Learning Centre, City Business Centre, Bamber Bridge community centre and various other locations throughout the North West.

 

A helpdesk is available as a point of contact for IT related matters. The helpdesk is available between 8am and 9pm Monday to Thursday, and from 8am to 5pm on Friday. Support outside these hours, including Bank Holidays, can be organised by prior arrangement. You can telephone the team on 01772 22 51 15 or email us.

 

The scope of responsibility for Technical Services can be separated into 3 layers, including, but not limited to:

 

INFRASTRUCTURE

 

  • Servers
  • Virtualization
  • Network cabling & fibre optic backbones
  • Storage Area Network system
  • Audio/visual equipment
  • Resilient switching, routing core & edge equipment
  • Local/wide area network links
  • Desktop equipment

 

SERVICES

 

  • Desktop application delivery
  • Software licensing
  • Internet/Intranet access
  • User accounts
  • File storage
  • Printing services
  • E-mail, Exchange & Outlook
  • College phone system, VoIP telephony
  • Remote access, VPN, the Extranet
  • Windows Server 2003 and Mac OS X Server services
  • Purchasing & procurement of all IT equipment
  • I.T. Helpdesk
  • Plasma screen Live Channel system in Open Access areas
  • IEEE 802.11x wireless network access for staff & students

 

SECURITY

 

  • User account management
  • Web content filtering
  • Anti-virus/malware protection
  • Security patching
  • Backups of all data
  • Service continuity & disaster recovery plans
  • Auditing, tracking and access control
  • Acceptable Use Policy
  • External firewall security
  • Environmental monitoring, control & maintenance
  • Maintenance contracts
  • College CCTV system

Publications

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